Warranty & Complaints

Guarantee

As a family business, we always pay the utmost attention to the quality of our products. We put everything into effect to get your ordered products delivered to you in top condition.

Nevertheless, there are events that can ensure that the order does not end up in this promised top condition; really annoying! In that case, please contact us as soon as possible.

This can be done in various ways, for example via mail, webshop@janrozing.com, or via telephone +31 224-212624. Or view all other possibilities on our contact page.

From a legal point of view, you are obliged to report this to us within two months of having detected the defect. If the defect falls within the warranty, we will gladly discuss with you the best way to solve the problem.

Complaints

Unfortunately, it can happen that the handling of an order does not go as expected. We would like to ask you to contact us in such cases; together we will always find a solution! You can contact us in various ways, for example via mail, webshop@janrozing.com, or by telephone, +31 224-212624, or view other contact options on our contact page.

You will always receive a confirmation we received your email.

We will deal with your complaint immediately and will always respond within 14 days. In the unlikely event that we need more time, we will also inform you of this within 14 days.

If you would like to go to an external organization with your complaint, you can always contact the mediation department of Stichting Webshop Keurmerk, where Jan Rozing Mannenmode Online BV is affiliated.

In addition, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at ODR platform Euopean Commission . If your complaint is not yet under consideration elsewhere, you are free to deposit your complaint via the European Union platform.

For the most transparent information possible, in the aforementioned text we point out all the possibilities you have to make your complaint.

As a family business, Jan Rozing Mannenmode has been active in Men's Fashion for more than 80 years. In the case of a complaint, we are happy to come to a satisfactory solution with you personally.